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Troubleshooting

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- - Installation & Setting
  - Troubleshooting
- - Account creation & management
  - Privacy policy
- General information

Troubleshooting

Question
16 October 2025
What should I do when the LED light on the Link is flashing?
Question
25 September 2025
Why am I unable to connect to my system from the application?
Question
25 September 2025
How do I reset the Link?
Question
16 October 2025
What should I do if I get the error message, "The connected device is already installed"?
Question
16 October 2025
Why is my siren silent?
Question
16 October 2025
What should I do if I am unable to install a key fob?
Question
16 October 2025
How do I delete the entire alarm system from Somfy Protect app?
Question
16 October 2025
What should I do if I do not succeed in installing the Link?
Question
16 October 2025
What should I do if an IntelliTAG triggers a false alarm?
Question
25 September 2025
Why am I not receiving every notification?

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