Somfy Support
Troubleshooting
- Question25 September 2025
Why am I unable to connect to my system from the application?
- Question6 February 2024
What should I do if I get the error message, "The password is incorrect" during the installation of my camera?
- Question16 October 2025
What should I do if my camera frequently appears to be unavailable?
- Question16 October 2025
What should I do if I get the error message, "The connected device is already installed"?
- Question16 October 2025
How do I delete the entire alarm system from Somfy Protect app?
- Question25 September 2025
What do the different colors of the LED light on the camera correspond to?
- Question6 February 2024
What should I do if I get the message, "That Wi-Fi network has not been located," during installation of my camera?
- Question25 September 2025
How do I reboot the Somfy Protect Camera?
- Question25 September 2025
What if the QR code of my Somfy Protect camera cannot be read?
- Question25 September 2025
Why am I not receiving every notification?
